Frequently Asked Questions

Everything you need to know about buying musical instruments and pro audio gear.

Are the products sold on BAJAAO.COM genuine?

Yes, we are authorized dealers for all the brands we carry. Every product is 100% authentic, sourced directly from manufacturers or their official distributors, and comes with a valid manufacturer's warranty.

What is the '2-Year Standard Warranty' policy?

BAJAAO offers an exclusive 2-year warranty on most products. This includes the standard 1-year manufacturer warranty plus an additional 1-year BAJAAO extended warranty to ensure your gear stays protected.

How long does shipping take for my order?

Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days. You will receive a tracking link via email and SMS once your order is dispatched.

What is your return and replacement policy?

We offer a 15-day return policy for most items. If you receive a damaged, defective, or 'not as described' product, you can request a replacement or a full refund through our returns portal.

Do you offer No-Cost EMI options?

Yes, we provide various financing options, including No-Cost EMI on select credit cards and through partners like ZestMoney and Bajaj Finserv, allowing you to pay for your gear in easy installments.

How does the 'Price Match' guarantee work?

If you find a lower price for the same product on another authorized Indian retailer's website, let us know. We will do our best to match that price or provide a better deal.